Please try again shortly. Product has been exchanged: Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
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The printer serial number, warranty status, and other information displays.
How To Fix Print and Scan Problems Using HP Print and Scan Doctor - HP Support Video Gallery
This product has been exchanged for a new or refurbished product. Please wait while we process your request. For detailed information on how to connect your printer or if you get an error message when trying to connect, go to the HP Support page, type your printer model, and then search for the document on installing your printer for a USB, wired Ethernetor wireless connection or for the error message that displays.
The Virtual Agent is currently unavailable. HP supports USB cables less than 3 m 9 ft 10 in in length. Many routers operate in both 2. If you see an Xfollow the on-screen instructions to resolve the issue. If you continue experiencing problems after installing the software, use the previous steps in this document to troubleshoot additional problems.
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Unable to determine warranty status. Tell me what you're looking for and I can help find solutions. The Virtual Agent is currently unavailable.
Remove any metal objects between the printer, the computer, and the access point router. Asia Pacific and Oceania.
Move the printer and the computer closer to your wireless router, to within 6 ft 1. If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them. Information about the status and condition of your printer.
Europe, Middle East, Africa. If your printer doesn't print or is unresponsive, go to Guided Solutions: This product was sold by a third party. How does HP install software and gather data? The serial number provided does not match the previously selected product.
Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks. Print jobs stuck in the print queue: See your browser's documentation for specific instructions.
To print the printer claim code, click Print ePrint Instruction Page. However, select one of the following links to resolve common printing, connection, or scanning issues.
Please try again shortly. If the quality of a printed document or photo is not as expected, go to HP Supporttype your printer model number, and then search for print quality to find the Fixing Poor Print Quality document for steps to resolve the issue. Select from the products you own.